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|Refund and Return Policy
To return an item, please call for assistance at 1-888-628-4887, Monday-Friday from 9:00 a.m. to 5:00 p.m. Mountain Time.
If a customer receives incorrect product or product that was damaged upon arrival, then please contact Bio Nativus and we will make arrangements to return the incorrect or damaged product. Once the product has been returned, Bio Nativus will ship the correct product or replacement product at our expense. If the customer desires a refund, they may opt to receive an in-house credit that will be applied to their next order.
If a customer receives the correct product, it is undamaged upon arrival, and desires to return the product for a refund or exchange the shipping fees are not refundable. The customer is responsible for the shipping costs associated with the return product, unless other specific arrangements have been made and are agreed to by both Bio Nativus and the customer. Once the product has been returned, the customer may opt for either Bio Nativus to issue and ship an exchange for alternative product or they may opt to receive an in-house credit that will be applied to their next order.
Product that has been received and opened, damaged after arrival, partially used and/or has a broken safety seal cannot be returned, exchanged or refunded unless other specific arrangements have been made and are agreed to by both Bio Nativus and the customer.
What information do we collect?
We collect specific personal information from you when you interact with Bio Nativus, such as; when you visit our website, register on our site, fill out forms or otherwise purchase Bio Nativus products. When ordering or registering on our site, as appropriate, you may be asked to enter personal, contact and payment information.
What do we use your information for?
We collect this information in order to facilitate online business transactions, and otherwise improve our customer service and your online experience. We may use this information to:
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information or account that is stored online on our website.
As is a standard practice on many corporate websites, Bio Nativus uses “cookies” or other tracking technologies that collect data when our website is interacted with, such as tracking traffic patterns on our website. This data helps us better understand customer needs and interests, and may be used to improve our online product offerings.
Do we disclose any information to outside parties?
No, we do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or other rights, property, or safety.
Third party links
At our discretion, we may include or offer third party products or services on our website. These third partie sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and actives of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Bio Nativus, Inc.